Shipping and return

Shipping:

“We’re a small team, but we ensure that all orders are shipped from Lucknow within 3 working days of being placed, unless they are customized. Custom orders may take up to a week to be processed. Once shipped, you’ll receive a tracking link via your registered email and phone number.

For areas outside Lucknow, standard delivery time is 7-10 days throughout the country. Please expect some delays during festive seasons like Rakhi and Diwali. However, we assure you that order jaldi hi milega

Returns:

Hey there, shopaholics! We know our products are practically perfection, but hey, we’re not perfect either! So, in the unlikely event that something goes wonky (don’t sweat it, we’ve got your back!), here’s the lowdown on our hilarious returns policy:

Our goodies are lovingly handmade with oodles of care, but, hey, they might just have a quirky touch that sets them apart from the pictures. Handmade charm, right?

Now, hold your horses, peeps! Returns and exchanges aren’t on the menu for Tess and totes, in case you receive a damaged or incorrect item, here is what you need to do :

Drop us a line, shoot us an email, or even ping us on Instagram within five workdays. We’re all ears (and eyes)!

Ding, ding! Your item gets a one-way ticket back to us.
An unboxing video is mandatory!
Incase your item is unavailable, the amount will be credited to your bank account

Tada! That’s all, folks! Your satisfaction means the world to us, and we’ll always make sure shopping with us is a barrel of laughs. So, join the party and shop away with confidence!